Refund Policy
At Cloudcare, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.
1. Eligibility for Refunds
You are eligible for a refund if you meet the following criteria:
- You initiate the return within 30 days of receiving your order.
- The product is in its original condition, unused, and in its original packaging.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at cloudcarepillow@gmail.com with your order number and reason for the return.
- Return Instructions: Our team will provide you with instructions on how to return the item.
- Ship the Item: Please package the item securely and ship it back to us using a trackable shipping service. You will be responsible for the return shipping costs unless the item is defective or incorrect.
3. Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Items purchased during promotional sales or discounts.
- Products that have been used or damaged.
5. Contact Us
If you have any questions regarding our refund policy or need assistance with your return, please contact us at thecloudcarestore@gmail.com.
Thank you for choosing CloudCare! We appreciate your business and strive to provide the best customer service possible.